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Damaged/Faulty Order: If you received your order damaged or faulty, or experienced abnormal damages or faults within the past 12 months of using your item, please proceed with filling out the form below. Once you submit the form, our Customer Service team will request images of the fault or damage. Once the fault or damage has been reviewed by our team, we will arrange for either the necessary replacement parts to be shipped for repairs, the item to be returned to us for repairs, or a full replacement of your order. If the item isn’t available anymore, we will issue a full refund back to your original payment method.

Questions on what’s covered in the warranty? Check out the terms and conditions here. 

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