We totally get it, and thanks for asking! We have a 30-day return/exchange window in which you can return your order for a refund, exchange, or store credit. To return it, the product(s) must be in original condition, fully intact with the original packaging and tags. If the product is received with any signs of wear and tear, an additional fee may be deducted from the refund, at our discretion.

All return shipping costs are the responsibility of the customer, unless otherwise specified. We have a shipping and restocking fee of 10%, capped at $200 (excluding furniture and Resort Market Umbrellas), which will be deducted from your refund. We recommend sending your order back with a trackable service as we are not responsible for lost or damaged returns.

*Restocking fees are waived for exchanges.

Head to our Returns Portal! After a return has been processed in our system, you will have 14 business days to ship the product back to us. Inactive returns will be automatically cancelled after this window. 

PS: You’ll need your order number and the email or shipping post code associated with the order to start your return! Can’t find it? Reach out to our team for help!

Reach out to our team for help!

Any orders that are final sale, warehouse sale, clearance or made to order are excluded from our returns policy.

We sincerely apologise and would love to get this fixed for you! Please fill out the damages form. Be sure to include photos of the damage on the form. After the damage has been reviewed by our team, we will arrange for either the necessary replacement parts to be shipped for repairs or a full replacement of your order. If the item isn’t available anymore, we will issue a full refund back to your original payment method.

If we request for a return of the faulty item, we ask that you please ship it back in its original packaging with all tags in place.

All our products have a 12-month guarantee from faults and defects caused in the manufacturing process.

Please note, damage caused by high winds, misuse during high winds and negligent use will void your warranty. Please also check your products CARE instructions outlined on our website to ensure your item has been cared for in the correct manner and not in a way that may void your warranty.

If you experience a warranty fault or damage on your products in this year time frame, please fill out the damages form. Once we have inspected the damage/fault on your product, we will proceed with either shipping the necessary replacement parts to repair your item, processing a return for us to repair the item at our warehouse, or proceeding with and exchange to send a full replacement of your order once we have received and inspected the damage. If the item isn’t available to replace due to going out of stock or being discontinued, we will issue a full refund back to your original payment method or arrange for a different product in our inventory to be sent out to you.

Questions on what’s covered in the warranty? Check out the Terms and Conditions.

For details, visit: Shipping Information

Pre-order dates are estimates and may shift slightly. We do our best to meet the projected timeline, but delivery dates aren’t guaranteed. If anything changes with your expected ship date, our team will notify you by email.

By default, orders containing both pre-order and in-stock items will ship together once everything is available.

If you’d like the in-stock items to ship sooner, please reach out to our Customer Service team at au.orders@businessandpleasureco.com and we’ll be happy to help.

No. The estimated ship date reflects when your order is expected to leave our warehouse and does not include transit time.

Please see our shipping page for transit times.

At checkout you will be able to apply your promo code. Please note that only one code can be applied at any given time and we do not allow stacking two codes together.

We will honour all discounts on orders made up to 7 business days before the sale began or after the sale has finished. Just reach out to our Customer Service team to submit your request.

Yes! We honour price matching for identical UPC products, you’ll just want to make sure the retailer has the exact UPC in stock. If they are sold out, we sadly cannot honour the same price. Reach out to our Customer Service team through our contact form here and we will be able to help you with that price match!

All indicated product prices and payments made on this site are all in AUD. However, if you are in the United States of America and have found yourself on the wrong site, please visit our American website here.

Make sure you’re logged into your account at checkout. Once you are, you’ll see a Pleasure Points bar next to the discount code field where you can choose how many points you’d like to redeem.

Please note: Pleasure Points are applied as a discount code, so they can’t be combined with other discount codes. Business Club Members aren’t able to redeem points alongside their trade pricing.

No worries — you can sign up for a restock alert right on the product page. Just click"Notify Me When Available,”enter your email, and we’ll send you an update as soon as the item is back on our shelves.

Requests made before shipment will be accommodated whenever possible. Changes cannot be applied once the package has already been dispatched. Fast order processing means the ideal window to reach out is right after placing the purchase, preferably within the first 15 minutes.

For any updates, submit a request through the contact form without delay. Support hours run Monday through Friday from 10:00 AM to 4:00 PM, QLD AEST.

Pre-order delivery timelines are estimated and may shift slightly. While we work closely with our carriers and warehouse partners to stay on schedule, exact arrival dates cannot be guaranteed. If your estimated ship or delivery timing changes, our team will notify you via email.

Yes we do! If you'd like to sign up for Trade, you can do so via our trade form. To get in contact with the wholesale team, fill out the form in relation to your region on our wholesale page.