Shipping Information

6th of March, 2025

Due to the effects of Cyclone Alfred, shipments may experience delays. If your tracking information hasn’t shown movement for more than 5 days, please reach out to us, and we’ll be happy to assist!

Our warehouse is working to process your order in 24-48 business hours, please allow for this in addition to your couriers shipping time.

Your order will be shipped with AUS Post, TNT or Direct Freight Express depending on its size and weight.

Note if you are in a regional area your shipping time will take the extended days provided in the below table.

We do not ship orders to PO Boxes or Parcel Lockers.

Free shipping promotions are only valid on orders within Australia. These exclude any shipping upgrades or bulky shipping fees.

Several of our products are rather heavy, and therefore cannot be shipped with express or international shipping at this time. These items include:

• All Umbrella Bases
• The Reclining Pillow Lounger
• The Floor Pillow
• All Al Fresco Furniture
• Patio Umbrellas
• Modular Pillow Stack
• The Shore and Hudson Furniture

**Free shipping promotions do not apply to all of the above products.

Orders shipping outside of Australia may be subject to local import charges. Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. We are not responsible for any additional charges as Customs & Duty charges are controlled by the local government at the destination of import. Please contact your local customs or DHL office for more information regarding taxes and duties payable in your region.

Due to the large size and heavy weight of certain items, they are not available to ship outside of Australia. See the full list of exclusions above.