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Shipping Information

Shipping Times

*The above shipping table is based on the order subtotal before discount codes or promotions are applied. **Express shipping options only available for Australian mainland orders up to a value of $600 (except WA & Oversize Items).

Our warehouse is working to process your order in 24-48 business hours, please allow for this in addition to your couriers shipping time.

Your order will be shipped with AUS Post, TNT or Direct Freight Express depending on its size and weight.

Note if you are in a regional area your shipping time will take the extended days provided in the below table.

We do not ship orders to PO Boxes or Parcel Lockers.

Free shipping promotions are only valid on orders within Australia. These exclude any shipping upgrades or bulky shipping fees.

Oversize Shipping Surcharges

Several of our products are rather heavy, and additional fees are charged due to unusual sizes or weights. You'll find a list of all these items, along with a breakdown of their fees, below.

Class 1 - $30 Fee:

  • 16kg Umbrella Bases
  • 25kg Umbrella Bases

Class 2 - $50 Fee:

  • The Reclining Pillow Lounger
  • The Floor Pillow
  • The Al Fresco Dining Chair
  • The Al Fresco Side Table
  • Patio Umbrellas
  • XL (41kg) Umbrella Bases

Class 3 - $100 Fee:

  • Modular Pillow Stack
  • The Al Fresco Bar Cart
  • The Al Fresco Sun Lounger
  • The Al Fresco Dining Table
  • The Al Fresco Love Seat

*All oversize items are excluded from any express shipping options and international shipping. 

**Free shipping promotions do not apply to all classes and the fee will be added to the price of the selected delivery method.

International Shipping

Orders shipping outside of Australia may be subject to local import charges. Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. We are not responsible for any additional charges as Customs & Duty charges are controlled by the local government at the destination of import. Please contact your local customs or DHL office for more information regarding taxes and duties payable in your region.

Due to the large size and heavy weight of certain items, they are not available to ship outside of Australia. See the full list of exclusions in our Surcharge Table.  

*The Shore and Hudson Occasional Chairs and Sofas are also excluded from all international shipping. 

We Ship Internationally
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