Terms & Returns


PRICING 

All prices for umbrellas and tents include domestic shipping within Australia. Pricing is subject to change.
Note that all product prices indicated and payments made on this site are in Australian Dollar currency. 
All prices include GST, and other taxes and duty where relevant.

SHIPPING & DELIVERY

Courier within Australia: 
Orders are dispatched Monday through to Friday, before 12pm. 
Please note that any orders placed after 10am will be dispatched the following business day.
 For Metro delivery, please allow 3-5 working days & for Rural delivery, please allow 4-7 working days.
 All parcels require a signature on delivery. 
Purchases made on weekends and public holidays will be processed on the following business day.

A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 
Please note, orders of multiple items may be shipped in more than one package — In which case two tracking numbers will be advised. 

INTERNATIONAL

Please visit our US store, www.businessandpleasureco.com

ITEM AVAILABILITY

If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.




Please note that items purchased for pre-order have an approximate date of delivery advised — this is subject to change in which case you will be notified by email.

REFUND & RETURNS POLICY

Business & Pleasure Co. does not offer refunds on goods due to change of mind.
 We will only offer a refund if the product is faulty beyond repair or if an alternate style is unavailable for exchange.
 Please contact orders@businessandpleasureco.com with your return query so that our returns team can advise a unique Returns Authorisation Number (RA Number) & arrange for your exchange/ refund to be processed as soon as possible.

 For Australian returns, all exchange items will need to be returned within 7 working days from the date of purchase. Items must be in original condition and must not have been altered. Allow another 7 days for the exchange to be processed. 
For faulty items please email lach@businessandpleasureco.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the fault upon return of the product and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.


When returning goods, please enclose:

Your goods for return, including packaging.


For all returns, please address to:

Business & Pleasure Co

9/4 Banksia Drive, Byron Bay 2481

Please note that only returns who have lodged a return request & have been issued an RA Number will be accepted.

B&PCo. does not cover the return postage costs — this cost is at your own expense unless otherwise specified.

CONTACT DETAILS

For wholesale enquiries contact ollie@businessandpleasureco.com
For press and marketing contact lach@businessandpleasureco.com
For Tracking and order enquiries contact orders@businessandpleasureco.com